Booking and cancellation
Last updated: [Date]
Draft for review. This text is a starting template and must be reviewed by DaivikSatva and a qualified legal professional before publishing.
Booking
You can book online through our booking calendar, or by WhatsApp or phone. A booking is confirmed once you receive a confirmation message. [Confirm whether payment is taken at booking or at the consultation.]
Rescheduling
You can reschedule free of charge up to [24 hours] before your appointment, using the link in your confirmation or by messaging us.
Cancellations and refunds
- Cancelled [24 hours] or more before: [full refund / no charge].
- Cancelled less than [24 hours] before: [policy].
- Missed appointment without notice: [policy].
- If we need to cancel, we will offer a new time or a full refund.
Online consultations
Please join from a quiet place with a stable connection. If the call fails on our side, we will reschedule at no charge. Consultations are not recorded.
Arriving at the clinic
Please arrive [10 minutes] early for a first visit. If you are late, your consultation may be shortened so that the next patient is not kept waiting.