Privacy and consent

This policy explains what information DaivikSatva (“we”) collects when you use this website, book a consultation or contact us, why we collect it, and the choices you have. It is written to follow India’s Digital Personal Data Protection Act, 2023.

What we collect

• Contact details you give us: name, phone number, email, WhatsApp number.
• Health information you share for a consultation: history, symptoms, medicines, reports.
• Booking details held by our scheduling provider (Cal.com) when you book a time.
• Messages you send us on WhatsApp, by phone or by email.

This website does not use advertising or tracking cookies. [Confirm: if analytics is added later, name the tool here.]

Why we use it

• To arrange and provide your consultation and any follow-up.
• To answer product questions you send us.
• To meet legal and record-keeping obligations for clinical practice.

We never sell your information or use your health information for marketing.

Consent

We ask for your consent before collecting health information, and before any consultation. You may withdraw consent at any time by contacting us; this does not affect care already provided or records we must keep by law.

Patient stories, videos and photographs

We publish a patient’s video, words or photograph only with their written consent, recorded with the date, after explaining exactly where it will appear. You can ask for a published story, video or photograph to be removed at any time and we will remove it promptly. Videos are hosted on YouTube and load only when you press play.

Community events

Photographs from community events are published only where identifiable people have agreed. Children are not shown without a parent or guardian’s written consent.

Third parties

• Cal.com for appointment scheduling.
• WhatsApp (Meta) when you choose to message us there.
• Google Maps, only if you choose to load the map on our contact page.
• [Any payment provider, if payments are taken online.]

How long we keep it

[Retention period for clinical records, as advised by legal counsel.] Other enquiries are deleted after [period] unless you become a patient.

Your rights

You can ask to see, correct or delete your information, and to nominate someone to act for you. Contact our grievance officer: [Name], [hello@daiviksatva.in]. We will respond within [timeframe].